If you’ve purchased “Confessions of a Lazy Super-Affiliate“, then you already know my preferred, most desirable traffic profile: Desperate visitors in markets with major demand.
People desperate for solutions to a problem, for whom an entry fee or credit card payment is trivial – they’ll do whatever it takes to fix whatever it is that needs to be fixed.
And your job, my good marketing friend, is to either provide that solution, or own the property that points to it – for a commission.
Beautiful.
However, these types of visitors need to be handled with care, because they’re volatile, and sometimes very emotional. And though they may be desperate, what they need is someone who ISN’T desperate.
Let me explain…
At the time of writing this, Sarah and I are in Egypt, checking out Cairo after spending a week or so in Sharm El Sheikh. Very interesting place. (The pyramids and ancient ruins are nothing short of phenomonal – mind blowing. They’re not even a fraction as impressive as they would’ve been 4600 years ago, but that says a lot, because even now, in 2008 they’re incredibly impressive due to their massive scale and historical significance…)
However, being a tourist in Egypt goes hand in hand with something that’s a nuisance at best, and potentially dangerous at worst – husslers, hawkers and desperate salesmen trying to get your money so that they can survive.
Everywhere you go, everything you do – you’ll be asked for tips in return for someone’s “help”, hussled for camel-rides, and barraged by sales attempts by people selling China’s finest egyptian souvenirs. There’s no escaping it – the pyramid sites, the city streets, resort areas, and on and on.
And it’s not just Egypt that’s like this. Any country where money is scarce and average incomes are low, there is (understandably) an overall desperation to survive. To somehow make it till next month, next week – or shorter. In fact, the majority of the world’s population lives within this mindset.
Make it – somehow.
Strive to survive.
And you can see it a mile away. The moment you’re approached by street vendors trying to hussle you for a sale, or by children trying to guilt you into a purchase – or even by some of the more “excitable” beggars – it never fails to shine through…
DESPERATION
Now, take a moment to recall some of the times that you’ve been “hussled”, or otherwise pushed to do something by someone in a desperate mindset.
What was your reaction?
Close your eyes and recall what you felt – what you thought…
If you’re like me, you likely felt an instant surge of repulsion. Repelled. You were instantly uncomfortable, wanting to LEAVE and ESCAPE the situation as fast as possible.
The same thing happens online.
So many people have written salesletters, pitch pages, affiliate reviews and copy in general that will practically NEVER sell because of this inaliable rule – everyone is repelled by desperation.
Desperation implies that somebody wants something, from you – regardless of any value you might incur from your purchase – because they truly need it to survive.
And this is subtle stuff, folks.
If someone writes a salesletter, knowing full-well that it HAS to sell well enough to pay for their rent that’s due next week, that MIND-SET is going to come through crystal-clear in the copy, in the unwritten tone of the writing. And it’s very difficult to fabricate confidence.
People will instantly “see” desperation, regardless if the writer tried their very best to write a compelling, “mouth-watering” offer.
They need some help. More specifically, money. Yours.
Now, desperate visitors will still be more likely to respond, even to a desperate seller, but the conversion rates will be abysmal. But the more likely response is that when desperate visitors meet “desperate” copy, it’s just going to make their problem worse. They’ll be exasperated.
An example of this is right here in our own little niche, “internet marketing”.
A lot of newbies are desperate for money, and it seems that several try to make their big internet “break” by becoming the next John Reese. The problem is that they have nothing to offer, and they’re desperate – which is also who they’re targeting – others who are desperate, just like them.
The result is widespread mistrust and exasperation – evident in the thousands of people who see the niche as nothing more than a shark-pit full of scammers that hussle their re-hashed ebooks, courses, etc. Either they’ve been burned in the past, or more commonly, they’re simply sick and tired of the hype and desperate selling attempts that pervade the market.
The problem worsens as the “would-be” internet millionaires trying to sell their “get rich secrets” and discover that their product simply doesn’t sell, that they don’t get the big JV endorsements, and that it didn’t work – for them. As a result, they become exasperated, angry, discouraged – and even more desperate.
And that’s just one niche of many – this happens in every marketplace, every industry.
Okay, so now we’ve seen how desperation will directly and indirectly determine the success of an offer – affiliate or otherwise. Your visitors can see right through the hype – make no mistake. If your tone comes across as confident, then they’ll be drawn to you. If you’re desperate, they’ll be repelled – subliminally, instantly.
Desperation – the double-edged sword.
You want the desperate visitor, but you can’t be desperate yourself.
As they say - “opposites attract”.
So with that in mind – here’s how to inspire confidence in your visitors, instantly earning their subliminal trust – being seen as an authority whose recommendations are practically mandatory…
Turning Your “Desperate Traffic” Into Gold:
I could easily write a short book about how to do this (in fact, I basically did with Confessions), but I’ll summarize it for you in one, simple statement…
Don’t Sell – Point
Believe it or not, this goes for salesletters as well as affiliate recommendations. Where “pointing” differs from “selling” is that it removes the obvious vested element of telling someone where and how to fix their problem. People sell things to get money. But pointing is more just a factual statement.
Selling: “RegCure is absolutely the BEST registry cleaner you’ll ever find! It completely fixes your PC in seconds! Why not try it out right now – you have nothing to lose!”
Pointing: “Realistically, any reputable registry cleaner will fix your PC’s registry – they all do the same thing. Most even have a free demo that repairs up to five problems free of charge, or something similar. For example, RegCure has a free demo, allowing you to ‘test drive’ it before making a purchase. And if that doesn’t work – there’s literally hundreds of other programs out there, just Google ‘registry cleaner’”
The “selling” example is full of hype. It doesn’t sound believable. The “pointing” example comes across as more of a statement – and desperation element is removed by telling the user that “basically all the registry cleaners do the same thing”, and that if RegCure doesn’t work, then just “Google registry cleaner”. The pointing example comes across as being objective, detached, confident.
This gives it an air of believability. The visitor doesn’t seem pushed. They’re already desperate – you just need to point them to the solution.
Now – what about salesletters that directly sell something? How can you “point”, instead of trying to sell?
This comes down to your delivery of the pitch. Remember, you need to establish that subliminal trust as fast as possible – and the best way to do that is by delivering value, FAST.
It’s okay to sell something – people expect it. Be clear about it. Don’t “feel bad” about it.
But instead of trying to convince someone – just give them a sample of what they want, up-front. If you’re selling information, than give away one of your BEST, most provoking secrets directly on your sales page. This will satisfy your visitor, but leave them hungry for more.
Just like a baking shop with a basket of their best, small brownie samples on a “try me” plate – it makes for an easy sale if what you’ve got is GOOD.
If you’re selling software, make a demo version and push the free download.
Don’t convince – prove. And then point to your order link.
Make this one simple shift from selling to pointing, and you’ll be amazed at the results that follow. Your visitors will actually start responding to your sites, because you’ll be attracting them submlinally – instilling confidence and encouraging action.
Profitable actions, for you and them.
Your traffic will climb naturally due to word of mouth, and your style will attract others effortlessly. People are drawn to confidence – to someone who’s almost reluctant to share something – rather than some who’s trying to “convince” them into doing something.
Harness the power of desperation by pointing with authority, with confidence.
Stop ’selling’ – and you’ll sell more than you ever thought possible.
Try and prove me wrong – you’ll be pleasantly surprised
Cheers,
-Chris
13 responses so far ↓
1 Tuppy Glossop // Jan 7, 2008 at 11:25 am
Since I read your report, you have rapidly become one of my must-reads. The info you provide is outstanding, and I’m very grateful.
The issue of desperation rings very true for me. Both as a purchaser of IM materials, and a potential seller, I’m put off by the hyperbole and silliness of much of the sales activities.
That’s leading me to focus on niches well outside of the IM environment. I think I’ll be more successful there and … I won’t feel like I have to take a shower after I write a sales page!
Sounds like the Egypt trip was great; safe journey home.
2 Desperate guy // Jan 7, 2008 at 10:40 pm
Well, it’s so true and never realized this. Now I understand what it means by presell, it’s not selling but it’s rather story telling or very subtle recommendations to buy.
Great post, an eye opener.
3 admin // Jan 8, 2008 at 1:40 am
Subtle, yes – but still strategically placed.
You can still jam it in your visitor’s face – but the communication of the promo needs to inspire confidence by seeming “matter of fact”, as opposed to hyped.
But, that said – test your results.
-Chris
4 Richard Peck // Jan 8, 2008 at 2:18 pm
I believe what Chris is pointing at here is the art of “pre-sell”. By softening up your prospect with a barrage of added value in the form of helpful information, you stand a much better chance of getting the sale. This works because of the simple reason that people buy on TRUST. If they trust you then they’ll buy from you. It’s as simple as that.
Take a look at this site:
http://www.affiliatesprofit.com/affiliate_tips/the-keys-to-affiliate-marketing-success.html
It talks of “advertorials” which are basically ads that recommend products (just like what these mini-sites are). It’s kind of out of context, but take on board what the message is: People don’t like to be “Sold” to if they just want information. If you’re targeting the “desperate” traffic who want a quick fix they won’t appriciate being sold to directly.
I’ve been following this blog and it’s doing great. I’ve seen Chris posting recommendations on here which have actually inspired me (the one who is tighter than a “camel’s arse in a sandstorm” with money – like the pun there?) to make purchases.
Why did I make those purchases? Because I trust Chris and the value he’s given me can only be treated with honour. Chris is the man responsible for me being where I am today. I wouldn’t be here looking at this blog today if it weren’t for him which is why I trust him so.
It’s so easy to put up a banner on your websites. But guess what? People ( and most especially the people with cards in hand) are mostly “Banner Blind”. They switch off to banners and treat them as a “blind spot” on the page which should be ignored.
Here’s a tip I personally want to share with you. It’s something I’ve experienced first hand and has profited me very well and it’s:
“Add Value to EVERYTHING you do”.
Even if it’s helping some old lady cross the road or something like that – if you get into the routine of doing more than what is expected of you, then you WILL be rewarded.
I’ve got where I am today as a “dropout” from school. I didn’t want to goto university or “college” as most yanks like to call it because I deemed it a needless “investment”. And guess what? I concentrated on adding value to all that I did and am now rolling in it.
I even remember going for my “first” job interview for “marketing assistant” when I was 17 years old. The wage for the job was $30,000…
IF I had just been like everyone else and just done what is expected, then I wouldn’t have had any chance of success. Instead, I hand delivered my CV and a bunch of other things…. and got the job. I used the knowledge I had learnt myself and just went for it.
Chris is an inspiration and deserves everything. Listen to him. Okay?
5 admin // Jan 9, 2008 at 9:30 pm
Thanks for the comment, Rick
Delivering value is paramount to any sort of business.
In organic rankings, the value-providers will, in due time and over the LONG TERM – always get the lion’s share of the traffic because their visitors will always recommend their content – in the form of links, which further increases or stabilizes SE rankings.
As for products, it’s the same. If what you’ve got actually delivers the goods or does a good job, then the word gets around.
And creating real value or even over-delivery isn’t really “more work” – at all.
It’s a CHOICE.
It’s just “part of the equation”, much like adding title tags, or doing keyword research.
Make it a part of your strategy on every level, and everything you do will be EASIER in the long run.
The sales will come easier because of word-of-mouth.
The traffic and rankings will come easier because OTHER PEOPLE will be linking to your site, bookmarking you and “broadcasting” you just because of their positive experience, or as a reference.
All you have to do is the groundwork of getting it exposed and initially ranked. After that, your visitor’s and affiliates literally TAKE OVER and do more than you possibly could on your own…
That’s why it’s important to – after gaging the profitability of markets with mini-sites and so on – start to scale things up with big-value assets like:
* Authority Sites
* Feeder Products
and so on.
Anyway – got off on a tangent there…
-Chris
6 Hayley // Jan 10, 2008 at 11:56 am
Well, Chris, you’re pretty much the only IM guy who I wish would send more emails and make more blog posts.
Great stuff, keep it up. I’m in the process of toning down one of my sites to make it less “sell” and more “point.”
7 Hani // Jan 15, 2008 at 1:03 am
Another nice way to make your reviews more beleivable is to point out the good and the bad in a product. While providing a special report to solve the bad if they buy the product through your link. It’s a clever little trick I’ve seen around
http://www.internetmarketing2.com
8 admin // Jan 15, 2008 at 1:14 am
Very true, Hani.
And it’s because that review-style seems objective. If you’re willing to mention the bad with the good, it’s more believable.
It’s like watching the news instead of an infomercial.
Cheers,
-Chris
9 kelvon // Mar 4, 2008 at 3:36 pm
What you said is very true. I’m bookmarking your site. Keep up the god work!
10 Nic Penrake // Sep 7, 2010 at 1:28 pm
Hey, Chris, terrific post. I’m a senior copywriter and you’re still giving me food for thought. Never come across that concept – point, don’t sell. Very cool. Would love to connect on fb. Do check out my blog when you get 5. Cheers, Nic
11 Nic Penrake // Sep 7, 2010 at 1:30 pm
PS. you’re not fooling me you’re ‘lazy’, but cool persona, I digg, so to speak….;)
12 Jea // Sep 16, 2010 at 11:20 pm
Chris,
I have been online since 8:00am (yes I took a few breaks:)… and these are by far the most valuable words I read all day.
Thank you:)
BTW – can I use your line?
“Don’t convince – prove. And then point to your order link.”
13 off-white hat SEO // Nov 10, 2010 at 5:41 pm
What’s interesting in my case is that I was never taught this basic sales principle, I just naturally evolved to do it over time. When I first started out, I was desperate as fuck, like so many others. After months and even a couple years of grinding and slowly figuring out how to make my online business profitable, my sales copy naturally became less desperate as I became less desperate for the money. And of course better conversions followed.
It was never a conscious effort, though. And I never even really thought about it until I found this post.
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